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FAQs

Do you ship to my country?

Yes! Prime Kits ships worldwide

We offer international shipping to customers around the world.

Orders are usually prepared within 1–3 business days, and shipping takes approximately 7–12 business days.

How do I know which size to choose?

You can find a detailed size chart on each product page.

We recommend checking the measurements before placing your order to find the best fit.

If you're still unsure about which size to choose, contact us at primekits.contact@gmail.com and we'll be happy to help.

Can I return a product?

Yes, eligible products can be returned in accordance with our Refund Policy and applicable consumer protection laws.

Products must generally be unused, unworn, and in their original condition.

For more information, please check our Refund Policy or contact us.

Do you offer free shipping?

Yes! Shipping is completely free when you order 2 or more products.

If you order only 1 product, the applicable shipping fee will be displayed at checkout.

Is my payment information secure?

Yes. Your payment information is processed through secure payment providers.

We take the security and privacy of our customers seriously and use appropriate measures to protect your information.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the tracking information to become active after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at primekits.contact@gmail.com.

We will do our best to help you, but changes or cancellations may not be possible once your order has already been processed or shipped.

Do you have children's sizes?

Yes! We offer children's sizes on selected products.

You can find the available sizes on the individual product page, together with our children's size chart.